Sales Policy

Effective Date: December 31, 2024

At PixelFlex Hato, we are committed to offering you the best camera equipment and accessories available. Our goal is to ensure a smooth, transparent, and satisfying shopping experience for all our customers. This Sales Policy outlines the terms and conditions related to purchasing products from our website.

1. Product Availability

While we strive to keep our inventory up to date, product availability is subject to change. In the rare event that an item you order is out of stock, we will notify you as soon as possible and offer you the option to:

  • Wait for the product to become available.
  • Choose a different item of equal or lesser value.
  • Cancel your order and receive a full refund.

We reserve the right to limit the quantity of items purchased per person, household, or order to prevent bulk buying and ensure fair availability for all customers.

2. Pricing and Taxes

  • Pricing: All prices listed on our website are in U.S. Dollars (USD) and are subject to change without prior notice. While we make every effort to ensure that prices are accurate, errors can occur. If a pricing error occurs, we will notify you and give you the option to accept the correct price or cancel the order.

  • Taxes: Sales tax will be added to your order based on your shipping address, as required by local tax laws. The applicable sales tax will be calculated during the checkout process.

  • Discounts: From time to time, we may offer discounts, promotions, or coupon codes. These offers are subject to specific terms and conditions, and we reserve the right to cancel any orders if the promotion terms are not met.

3. Order Process

  • Placing an Order: When you place an order on https://pixelflexhato.net/, you are making an offer to purchase the item(s) in your cart. Once your order is submitted, you will receive an order confirmation email. This does not mean the order has been accepted.

  • Order Acceptance: Orders are considered accepted when you receive a shipping confirmation email, at which point a binding contract is formed between you and PixelFlex Hato.

  • Order Cancellation: You can cancel your order at any time before it is shipped. If you wish to cancel your order, please contact us immediately at info@pixelflexhato.net. Once your order has been shipped, it cannot be canceled, but you can return the item for a refund in accordance with our Return and Refund Policy.

4. Payment Methods

We accept the following payment methods for purchases on our website:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Other methods (if applicable) may be available at checkout.

Payment Authorization: By placing an order, you authorize us to charge the full amount of your purchase, including taxes and shipping fees, to your selected payment method. All payments are processed securely through our payment gateway providers.

5. Shipping and Delivery

  • Shipping Locations: We ship to addresses within the United States and select international locations. International shipping fees and delivery times vary based on the destination country.

  • Shipping Fees: Shipping costs are calculated at checkout based on your order size, weight, and delivery location. We offer free domestic shipping on certain products or order amounts. Please refer to our Shipping Policy for detailed information.

  • Delivery Times: Delivery times are estimates and may vary based on your location, the shipping method chosen, and any potential shipping delays from our carriers. We are not responsible for delays caused by weather conditions, holidays, or unforeseen events.

  • Order Tracking: After your order has been shipped, you will receive a tracking number to monitor the status of your delivery.

6. International Orders

For international orders, the following terms apply:

  • Customs and Duties: You are responsible for any customs duties, taxes, or import fees that may apply to your order. These charges are levied once the package reaches your country and are the responsibility of the buyer.
  • Shipping Restrictions: Certain products may have shipping restrictions based on international regulations. We will notify you if an item in your order cannot be shipped to your destination.

7. Promotions and Offers

  • Discount Codes: Promotional or discount codes must be entered at checkout to apply. Discounts cannot be applied after the order has been processed.
  • Limited Time Offers: Some promotions may be limited in duration or available only to certain customers. We reserve the right to cancel any order or limit the use of a promotion if we believe it is being abused.

8. Returns, Exchanges, and Refunds

If you are not completely satisfied with your purchase, we offer returns, exchanges, and refunds in accordance with our Return and Refund Policy. Please note:

  • You must return items within 30 days of delivery.
  • Returned items must be in their original, unused condition with all packaging and accessories.
  • Refunds will be issued to the original payment method unless otherwise agreed upon.

9. Warranty

Many of the products sold by PixelFlex Hato come with a manufacturer’s warranty. Please check the product description for warranty information specific to the item you are purchasing. If you experience any issues with a product, please contact our customer service team for assistance with the warranty process.

10. Customer Support

If you have any questions or concerns about your order, or if you need help with product selection or returns, our customer support team is here to assist you:

11. Limitation of Liability

While we strive to provide accurate product descriptions and high-quality products, PixelFlex Hato is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the products purchased from our website. We are not responsible for any errors, omissions, or interruptions in service.

By purchasing from PixelFlex Hato, you agree to the terms and conditions outlined in this Sales Policy. Thank you for choosing us for your photography equipment needs. We appreciate your trust and look forward to serving you.