Shipping Policy

Effective Date: December 31, 2024

Thank you for shopping at PixelFlex Hato. We strive to provide a fast and reliable shipping experience. Please read our Shipping Policy carefully to understand how we handle the processing, shipping, and delivery of your order.

1. Order Processing Time

      • Order Processing: All orders are processed within 1-2 business days of receiving your payment, excluding weekends and holidays. Orders placed on weekends or holidays will be processed on the next business day.

      • Order Confirmation: Once your order is processed, you will receive an Order Confirmation email. When your order is shipped, you will receive a Shipping Confirmation email along with tracking details.

      • Delays: Please note that processing times may vary during peak seasons (e.g., holidays, sales events) or due to unforeseen circumstances. In such cases, we will notify you of any delays.

2. Shipping Methods and Delivery Time

We offer a variety of shipping methods to ensure your order arrives as quickly as possible. The shipping options and estimated delivery times are as follows:

      • Standard Shipping:
        • Estimated delivery time: 3-7 business days (within the U.S.)
      • Expedited Shipping:
        • Estimated delivery time: 2-3 business days (within the U.S.)
      • International Shipping:
        • Estimated delivery time: 7-21 business days, depending on the destination country. Shipping fees and delivery times vary by location.

Note: Delivery times are estimates and cannot be guaranteed. Actual delivery times may vary depending on factors such as carrier delays, weather conditions, and customs processing for international shipments.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order, your delivery address, and the shipping method selected. You will be able to review the shipping costs before completing your purchase.

      • Free Shipping: We offer free standard shipping on orders over a certain amount (e.g., $50 or more) within the U.S.. Free shipping eligibility and thresholds may vary. Please check the shipping details at checkout.

      • International Shipping: International shipping rates vary depending on the destination country and the size of the order. You will be able to see the exact shipping cost before completing your purchase.

4. Shipping Restrictions

      • Domestic Shipping: We currently ship to all U.S. states and territories. Some remote locations may experience longer delivery times.

      • International Shipping: We offer international shipping to selected countries. If your country is not listed at checkout, please contact us at info@pixelflexhato.net to inquire about shipping options.

      • Restricted Products: Certain products may not be available for international shipping due to local laws, regulations, or shipping restrictions. If an item is restricted, we will inform you during checkout.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment. To track your package, simply visit the shipping carrier’s website and enter the tracking number.

6. Shipping Delays

While we strive to ensure timely delivery, shipping delays may occasionally occur due to reasons beyond our control, including:

      • Weather conditions
      • Carrier delays or disruptions
      • International customs delays
      • Holidays and peak shopping seasons

If your shipment is delayed, we recommend checking the tracking information provided. If you have concerns about your order, please contact our customer service team at info@pixelflexhato.net for assistance.

7. Customs, Duties, and Taxes (International Orders)

For international orders, the customer is responsible for paying any applicable customs duties, taxes, or import fees required by their country. These charges are not included in the shipping costs and will be collected by the local customs office upon delivery. PixelFlex Hato has no control over these charges and is not responsible for any customs delays or fees.

8. Address Accuracy

Please ensure that the shipping address you provide during checkout is accurate and complete. PixelFlex Hato is not responsible for lost or delayed shipments caused by incorrect or incomplete shipping information.

      • Address Changes: If you need to update your shipping address after placing an order, please contact us immediately. If your order has already been processed or shipped, we cannot make changes to the shipping address.

9. Lost or Damaged Packages

      • Lost Packages: If your order is lost in transit, please contact us at info@pixelflexhato.net. We will work with the carrier to investigate the issue and, if necessary, issue a replacement or refund.

      • Damaged Packages: If your order arrives damaged, please contact us within 7 days of receiving your package. Please provide photos of the damage and your order number so we can resolve the issue promptly. In such cases, we may offer a replacement, repair, or refund.

10. Returns and Exchanges

Please refer to our Return and Refund Policy for detailed instructions on how to return or exchange items.

      • Return Shipping: Unless the return is due to an error on our part or a damaged/defective item, customers are responsible for return shipping fees.

      • International Returns: For international orders, return shipping fees and customs charges are the responsibility of the customer.

11. Contact Us

If you have any questions about shipping or need assistance with an order, feel free to contact our customer service team:

PixelFlex Hato
Street: 824 Marilyn Ct,
Springfield, Oregon (OR), 97477
Phone: (541) 747-7442
Email: info@pixelflexhato.net
Website: https://pixelflexhato.net/

By placing an order on our website, you agree to the terms and conditions outlined in this Shipping Policy. Thank you for shopping with PixelFlex Hato! We appreciate your business and look forward to serving you.